Frequently Asked Questions
Where is Wylder located?
Wylder is based in Lyme Regis, Dorset, UK. You can shop with us online or visit our charming store in the heart of this beautiful coastal town to experience our collections in person.
What are your shipping rates?
For UK orders under £65, the shipping fee is £4. Enjoy free shipping on all orders over £65.
Can I track my order?
Yes, you can! Once your order is dispatched, you’ll receive a tracking number via email so you can follow your package every step of the way.
What is your return policy?
We want you to be happy with your purchase. You can return any item within 14 days of purchase, provided it’s unused and in its original packaging. Please contact us to initiate a return.
How do I use a Wylder gift card?
Redeeming your Wylder gift card is easy! Simply enter the unique code at checkout to apply the gift card balance to your order.
How can I contact customer service?
We’re here to help! You can reach us via email at hello@wylder.uk., through our website’s contact form, or by visiting our store in Lyme Regis. We strive to respond to all inquiries within 24 hours.
Get in touch
Have questions about your order, or a general enquiry?